We are seeking a driven and organized individual to join our team as a bilingual Business Analyst. As a NetSuite Business Analyst Consultant, you will be responsible for supporting and optimizing NetSuite solutions for our clients. Successful candidates for this role should possess a strong knowledge of NetSuite's capabilities in the product vertical (Retail, Wholesale, Manufacturing). You will be advising the clients with a white-gloved approach to understand business needs, design solutions, and provide quality support to ensure the clients have the highest level of satisfaction. 

The Business Analyst (BA) acts as a critical link between clients and technical teams, ensuring that project requirements are accurately understood and met. The BA conducts research, analyzes client needs, and translates those needs into functional specifications for the project team.

Responsibilities:

- Research: Conduct thorough investigations into client processes, industry benchmarks, and emerging trends to inform solution development.

- Testing: Develop and execute comprehensive test scenarios that encompass various user journeys, ensuring that all functionalities operate as intended before deployment.

- Visuals: Design flowcharts, diagrams, and presentations that effectively illustrate complex processes and data flows, facilitating better understanding among stakeholders.

- Meeting Documentation: Document key discussions, decisions, and action items during client meetings, ensuring that all relevant information is captured for future reference and accountability.

- Customer Profiles: Maintain detailed customer profiles that include historical data, preferences, and interactions, enabling tailored solutions that meet individual client needs.

- Task Management: Execute a range of project-related tasks, including data entry, analysis, and documentation, contributing to overall project efficiency.

- Ticket Management: Manage and prioritize incoming support tickets, providing timely resolutions to client issues and ensuring high levels of customer satisfaction.

Qualifications:

• 1+ year of overall relevant domain experience in one or more of ERP core vertical markets (e.g. Wholesale, Manufacturing, and/or Retail.)
• Has experience in the consulting world
• Excellent presentation and communication skills
• Experience designing and architecting business process flow charts
• Ability to evolve Customer business processes based on leading practices
• Ability to travel on a modest to moderate basis, when appropriate
• Knowledge of NetSuite products in the products space (An asset)
• MBA/Accounting designations (An asset)
• Supply Chain/Manufacturing Knowledge (An asset)
• Excellent ability to speak in French and English as we have clients outside of QC

Why work with us? 

• 35h weekly schedule
• Group insurance with contribution from the employer 
• Telemedicine and EAP accessible to you and your family 
• Voluntary Group RRSP
• Unlimited sick days and PTO
• Possibility to work anywhere in the world up to 90 days (terms and conditions applies) 
• Annual corporate retreat and quarterly events
• Young and driven team 
• Join us to find out more! 

Salary range in CAD: $70,000.00+